How to collect the Biometric Residence Permit(BRP) card?

 If your wife arrived in the UK with a passport containing a vignette sticker but without the decision letter, here's how she can proceed to collect her Biometric Residence Permit (BRP):

Immediate Steps:

1. Report the Issue :
   • UK Government Website : You should visit the UK government website and use the "Report a Problem" service. Here, she can report that she doesn't know where to collect her BRP due to the missing decision letter. This service might allow her to select a new Post Office for collection.
2. Contact UKVI :
   • If the online reporting doesn't resolve the issue immediately, she might need to contact UK Visas and Immigration (UKVI) directly. This can be done through their contact form or by calling their customer service. She should explain the situation, including that she has arrived in the UK but lacks the decision letter to know where to collect her BRP.
3. Check Online Account :
   • If she has access to a UKVI online account, she might find information there about where to collect the BRP or any updates on her application status.

Collection Process:

• Post Office : If the issue is resolved through the above steps, it might be directed to a specific Post Office. She'll need her passport with the vignette sticker to collect the BRP.
• Alternative Collection : If she's unable to collect from the designated Post Office due to the lack of a decision letter, she might be able to request a change in collection point if UKVI allows this upon her report.

Additional Considerations:

• Proof of Identity : She must ensure she has sufficient proof of identity, which typically includes her passport with the vignette.
• Timeframe : You should collect your BRP within 10 days of arrival or before the vignette expires, whichever is later.
• If Unable to Collect Immediately : If there's a delay in resolving this, she might need to apply for a 'replacement BRP visa' if she needs to leave and re-enter the UK before getting her BRP.

General Advice:

• Documentation : Keep all communications with UKVI, any temporary solutions like the 'replacement BRP visa', and ensure all future correspondence includes details of this issue for continuity.
• Legal or Immigration Advice : If the situation becomes complex or if there's a need for more personalized guidance, consulting with an immigration lawyer or advisor might be beneficial.

Remember, while these steps should help resolve the issue of collecting the BRP without a decision letter, each case may have unique circumstances. If there's any deviation from standard procedures or if the situation escalates, professional legal advice might be necessary.